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Zepf Center Launches Crisis Services with Crisis CARE Line and Crisis CARE Mobile Outreach Team

Services to Take Effect July 1, 2021 


Toledo, Ohio, June 30, 2021: Zepf Center announced today that it is launching Crisis Services. While the larger program will take time to implement, as of July 1, 2021, Zepf Center will offer its new Crisis CARE Line and the Crisis CARE Mobile Outreach Team. This will ensure that help is available 24/7 for individuals in Lucas County experiencing a psychiatric crisis.

These new services came about when the Mental Health & Recovery Services Board of Lucas County (MHRSB) asked Zepf Center to assist with ensuring continuity of crisis services in Lucas County when they were notified that Rescue Mental Health & Addiction Services was closing as of today, June 30.

After a review of available services, Zepf Center was chosen as the provider for its expertise across the continuum of care, including mental health, addiction, employment and residential services as well as its robust physical and operational infrastructure that allows it to rapidly begin providing emergency crisis services.

“It is imperative that we continue to provide immediate, 24/7 help to anyone having a mental health crisis or thoughts of self-harm,” said Deb Flores, CEO, Zepf Center. “This is a big change for Zepf Center, our staff, Rescue’s staff and the community,” she said. “We know that growth and change come with uncertainties, but our shared values for our community will drive us toward excellence in the provision of crisis care.”

The MHRSB is committed to working with Zepf Center to continue to implement the recommendations of the Community Psychiatric Emergency Services (CPES) sub-committee. CPES is a broad-based community initiative to create a best-in-class crisis care system in Lucas County.

“Today is an important day for our crisis care system in Lucas County, as we continue to move toward our community’s goal of providing best-in-class crisis services to those in need,” said Scott Sylak, Executive Director, MHRSB, Executive Director. “Beyond that, the employees of Rescue are on our mind, and I am pleased to see many of them moving to Zepf.”

To date, Zepf Center has hired 17 displaced Rescue Crisis staff with an additional 12 in the offer stage. Candidates continue to apply, and Zepf Center expects more applications during its job fair today.

Crisis Services at Zepf Center will be overseen by Jennifer Jancsin, the current Chief Clinical Officer and Courtney Burrow will be the Clinical Director.

About the Crisis CARE Line 419-904-CARE (2273) 

·   Recovery Helpline and the Emergency Services 24/7 Call Line are being merged into one number, as of July 1, 2021, as Zepf Center is not staffed to cover multiple lines.

The Crisis CARE Line will assist with all Mental Health and Substance Use Disorder (SUD) needs at 419-904-CARE (2273).

·   The Crisis CARE Line is staffed 24 hours a day, 365 days a year by a qualified mental health professional.  

·   If it is determined, based on the phone call, that a face-to-face screening is needed, a crisis screening will be arranged in the safest environment for the individual and the Crisis CARE Mobile Outreach Team.  

·   Callers in need of recovery support will be offered an appointment with a provider within 48 hours of connecting with the Crisis CARE Line, previously known as the Recovery Helpline. 

·   The Crisis CARE Line is available for people living in Lucas County.

·   Additionally, professionals are standing by to link people to substance abuse treatment services. 

The Crisis CARE Line delivers immediate engagement, assessment, and referral services for people suffering from a substance use disorder. We know every addiction is different. The Crisis CARE Line is here to link people to the treatment they need, whether that is detox, inpatient, or outpatient. 

·   The Crisis CARE Line is available to help now, any time, any day to help people struggling with mental health and addiction needs. 

About the Crisis CARE Mobile Outreach Team

·   Staff will provide face-to-face help to individuals who are at risk of harm to themselves or others. The Crisis CARE Mobile Outreach Team responds to calls in the community and collaborates closely with community partners such as law enforcement and emergency departments.

·   The Crisis CARE Mobile Outreach Team is a group of professionals on-hand to assist during a mental health crisis.  They are the mental health first responders.  The goal is to assess and help individuals presenting in crisis as effectively and efficiently as possible and in the least restrictive environment.

·   The Crisis CARE Mobile Outreach Team will determine the next course of action, including providing a community referral, referring to a behavioral health center for an intake, or referring to the appropriate inpatient psychiatric hospital.

About Zepf Center 

Zepf Center is a Toledo-based, non-profit behavioral health and vocational services clinic for youth and adults with severe and persistent mental illness and those struggling with addiction. Its mission is to create hope and recovery through integrated person-centered services. www.zepfcenter.org 

About Mental Health & Recovery Services Board of Lucas County (MHRSB)

The Mental Health & Recovery Services Board of Lucas County has funded prevention, intervention, treatment, and recovery services to the residents of Lucas County for more than 50 years. www.lcmhrsb.oh.gov  




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Revised: 07/06/21 20:51:32 -0700.





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