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Area Office on Aging Wins National Award for the Excellence of its Data-Driven Operations


July 20, 2021: The Area Office on Aging of Northwestern Ohio, Inc. (AOoA) once again is in the national spotlight as it received its 14th national Aging Innovations & Achievement Award today.     


The National Association of Area Agencies on Aging (n4a) is presenting this award to the Area Office on Aging for the excellence of its data-driven operations.  The award presentation will take place at n4a’s national conference which will be live-streamed at 10:15 a.m. at the following link: https://zoom.us/j/95337462865. The Area Office on Aging is one of 622 area agencies on aging nationally striving for excellence in serving older adults.  


In partnership with Miami University’s Scripps Gerontology Center and the Center for Community Solutions, the Area Office on Aging of Northwestern Ohio, Inc. developed a model for gathering quality data on consumer satisfaction and impact. Data from telephone and mailed consumer satisfaction surveys drives decisions regarding service providers, delivery, and costs. “We are pleased to receive this national recognition for our work measuring what matters for older northwest Ohioans and having that data drive the decisions we make with the dollars we invest in services for older northwest Ohioans,” said Area Office on Aging President/CEO Mrs. Billie Johnson.


During the pandemic, the Agency the surveys it uses to reflect changing needs. Given the increased social isolation and caregiver stress during the pandemic, future surveying will focus on how the AAA’s programs and services can help improve social isolation scores and reduce caregiver stress levels.


The Area Office on Aging of Northwestern Ohio is nationally known and locally recognized as being a leader in helping older adults, their family caregivers, and younger persons with disabilities live long, quality, independent lives. Through providing both direct services as well as contracting with over 180 provider organizations, the Agency serves thousands of northwest Ohioans a year with home care, nutrition, support of family caregivers, and senior services.



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Revised: 07/27/21 20:38:13 -0700.





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